In the previous articles explaining the shift from contact centre to customer experience I’ve detailed, how the business case is very positive, how to embrace the new approach and capabilities […]
In previous articles I’ve reviewed the inevitable shift to cloud based contact centres and the business case that will ultimately lead to approving the projects. The greatest challenge faced is […]
In the previous article I explained the current market trend of moving from contact centre to customer experience. In this article I’ll explain the business case behind the move to […]
When Amazon went to the market to buy contact centre capabilities to support their global business, they concluded that nothing met their expectations and built their solution in partnership with […]
