Build Your Customer Experience Platform

We build the very best customer experience platforms using the latest cloud based communication technologies. 

We combine chat bots, automated artificial intelligence, perception, customer profiles, sentiment analysis, expertise routing, voice and video to build your Customer Experience Platform.

Solutions Built For Your Enterprise

Interact: Contact Centre

Build next-generation contact centers with machine learning, chat, voice and video. Contact us to build business cases which will save between 25% and 50% of existing costs.

Interact: Collaboration Hub

Why is it so difficult to find help within the Enterprise? Knowledge and systems are dispersed creating too many channels for employees and partners to find the right answer.

Leaders in the Industry

Business Case

Building the next generation customer experinece platform and removing legacy services should provide between 25% and 50% annual savings.

Build on Amazon Web Serivces and Microsoft Azure

We don't build point solutions. We only build on the latest cloud technology receiving billions of dollars of annual investment.

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Combined Experience

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Solution Delivered

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Expected Savings

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Business Delivered

Customer Profile

The agent knows exactly who is calling with prior information available

Sentiment

Analyse the language within the conversation and escalate to the managers to intervene if required

Perception

Search multiple knowledge bases in real time to provide the right answer and teach the knowledge bases

Skill Routing

All information is based on your GitHub profile, that is why you always get fresh and reliable data

Integrations

using the latest API driven approach the core services are integrated into platforms such as Salesforce and ServiceNow

Built on Cloud

All of our solutions are built on either Amazon Web Services or Microsoft Azure

How to Move to A Customer Experince Platform

We have an established process that avoids the issues other companies have experienced moving to a Customer Experience Platform

01

Discover

Ensure you have all the correct information for your business case and business objectives

02

Design

Pick the right technology and services for your business to meet your objectives

03

Build

We help you build the right team and technology within your environment

04

Deliver

We provide a team of industry-leading professionals dedicated to deploying technology in this area