Build Your Customer Experience Platform
We build the very best customer experience platforms using the latest cloud based communication technologies from Amazon and Microsoft.
We help you provide the best customer service technology and reduce your annual costs.
We combine chat bots, automated artificial intelligence, perception, customer profiles, sentiment analysis, expertise routing, voice and video to build your Customer Experience Platform.
Solutions Built For Your Enterprise
Interact: Contact Centre
Build next-generation contact centers with machine learning, chat, voice and video. Contact us to build business cases which will save between 25% and 50% of existing costs.
Interact: Collaboration Hub
Why is it so difficult to find help within the Enterprise? Knowledge and systems are dispersed creating too many channels for employees and partners to find the right answer.
Leaders in the Industry
Business Case
Building the next generation customer experinece platform and removing legacy services should provide between 25% and 50% annual savings.
Build on Amazon Web Services and Microsoft Azure
We don't build point solutions. We only build on the latest cloud technology receiving billions of dollars of annual investment.
Combined Experience
Solution Delivered
Expected Savings
Business Delivered
Customer Profile
The agent knows exactly who is calling with prior information available
Sentiment
Analyse the language within the conversation and escalate to the managers to intervene if required
Perception
Search multiple knowledge bases in real time to provide the right answer and teach the knowledge bases
Skill Routing
All information is based on your GitHub profile, that is why you always get fresh and reliable data
Integrations
using the latest API driven approach the core services are integrated into platforms such as Salesforce and ServiceNow
Built on Cloud
All of our solutions are built on either Amazon Web Services or Microsoft Azure
How to Move to A Customer Experince Platform
We have an established process that avoids the issues other companies have experienced moving to a Customer Experience Platform
01
Discover
Ensure you have all the correct information for your business case and business objectives
02
Design
Pick the right technology and services for your business to meet your objectives
03
Build
We help you build the right team and technology within your environment
04
Deliver
We provide a team of industry-leading professionals dedicated to deploying technology in this area