We build the very best customer experience platforms using the latest cloud based communication technologies from Amazon and Microsoft.
We help you provide the best customer service technology and reduce your annual costs.
We combine chat bots, automated artificial intelligence, perception, customer profiles, sentiment analysis, expertise routing, voice and video to build your Customer Experience Platform.
Build next-generation contact centers with machine learning, chat, voice and video. Contact us to build business cases which will save between 25% and 50% of existing costs.
Why is it so difficult to find help within the Enterprise? Knowledge and systems are dispersed creating too many channels for employees and partners to find the right answer.
Building the next generation customer experinece platform and removing legacy services should provide between 25% and 50% annual savings.
We don’t build point solutions. We only build on the latest cloud technology receiving billions of dollars of annual investment.
The agent knows exactly who is calling with prior information available
Analyse the language within the conversation and escalate to the managers to intervene if required
Search multiple knowledge bases in real time to provide the right answer and teach the knowledge bases
All information is based on your GitHub profile, that is why you always get fresh and reliable data
using the latest API driven approach the core services are integrated into platforms such as Salesforce and ServiceNow
All of our solutions are built on either Amazon Web Services or Microsoft Azure
We have an established process that avoids the issues other companies have experienced moving to a Customer Experience Platform
Ensure you have all the correct information for your business case and business objectives
Pick the right technology and services for your business to meet your objectives
We help you build the right team and technology within your environment
We provide a team of industry-leading professionals dedicated to deploying technology in this area