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Contact Centre to Customer Experience – We’ve Been Here Before

June 19, 2022
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In the previous articles explaining the shift from contact centre to customer experience I’ve detailed, how the business case is very positive, how to embrace […]

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Contact Centre to Customer Experience – The Potential Issues Moving to Customer Experience

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In previous articles I’ve reviewed the inevitable shift to cloud based contact centres and the business case that will ultimately lead to approving the projects.  […]

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Contact Centre to Customer Experience – The Business Case

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In the previous article I explained the current market trend of moving from contact centre to customer experience.  In this article I’ll explain the business […]

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Contact Centre to Customer Experience – New Entrants

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When Amazon went to the market to buy contact centre capabilities to support their global business, they concluded that nothing met their expectations and built […]

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  • Contact Centre to Customer Experience – We’ve Been Here Before
  • Contact Centre to Customer Experience – The Potential Issues Moving to Customer Experience
  • Contact Centre to Customer Experience – The Business Case
  • Contact Centre to Customer Experience – New Entrants

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